Frequently Asked Questions

General FAQs

**What is Ramloet?
Ramloet is my art brand, where I create nature-inspired, mindful, and sustainable 3D sculptural artworks. Each piece is designed to bring a sense of connection to nature, merging beauty with deep, mindful elements.

**What kind of art do you create?
I specialise in unique, textured artworks made from carefully sourced materials. Every piece is handcrafted with care, intended to inspire mindfulness and add a peaceful atmosphere to any space.

**How can I purchase your artwork?
You can buy my artwork directly through my website www.ramloet.com, or follow me on social media for updates on new collections.

Commission FAQs

**Do you accept commissioned artwork?
Yes, I’m happy to work on custom commissions that suit your vision. Feel free to contact me to start a conversation about your ideas. I also have a handy guide and checklist available on my contact page to help you prepare for your commission.

**What’s the process for commissioning a custom piece?
The process starts with an initial consultation where we’ll discuss your ideas, referencing any of my previous works, specific sizes, or themes you have in mind. After we agree on the details, I’ll provide a quote and a timeframe. Once that’s approved, a 50% deposit is required to begin the project, and I’ll proceed with the design.

**How long does it take to complete a commission?
Typically, a commissioned piece takes between 4 to 8 weeks, depending on the complexity of the project and my current workload.

**Can I request changes during the commission process?
I provide progress updates throughout the creation process, but major changes are not possible once the design is finalised. The updates are primarily to show progress rather than to make significant changes.

Artwork Maintenance FAQs

**How do I care for my Ramloet artwork?
My artworks are low-maintenance. Dust them gently with a soft, dry cloth and avoid direct sunlight, excessive moisture, and harsh chemicals to maintain their texture and quality.

**Can I display your artwork outdoors?
My pieces are designed for indoor use. However, I can create custom commissions using weather-resistant materials if you would like a piece for outdoor display.

**What should I do if my artwork gets damaged?
If your piece is damaged, please contact me as soon as possible. I offer repair services for minor damage and can advise on more serious issues.

Sustainability FAQs

**What materials do you use in your artwork?
I use a mix of materials, including plaster, paints, and wood, with an overall commitment to creating eco-conscious artworks. Each piece is crafted with care to bring beauty and quality into your space.

**How do you practise sustainability?
Sustainability is at the core of my work. I minimise waste, use eco-conscious materials, and for every artwork sold, I plant a tree in partnership with ‘Trees That Count’ to offset my environmental footprint.

Payment and Shipping FAQs

**What payment methods do you accept?
I accept major credit cards, PayPal, and direct bank transfers through my website’s secure payment system.

**Do you offer international shipping?
Yes, I ship worldwide. Shipping costs are calculated at checkout, and customs fees may apply depending on your country. You can view more details in my Shipping Policy.

**What is your return policy?
Since my artworks are bespoke, I don’t accept returns on custom pieces. However, for standard pieces, returns are accepted within 3 days of delivery, provided the artwork is in its original condition. You can view more details in my Refund Policy.